Complaint Handling
At Higgins & Co Property Solutions we take complaint handling very seriously. Our Agency has a zero-tolerance attitude towards Agents failing to comply with the Property and Stock Agents Act & Regulation as well as any other relevant real estate laws / regulations, and we will always endeavour to thoroughly investigate complaints and find a resolution for them.
We believe complaints fall into three categories:
- Feedback – these complaints are treated as input for our Agency’s program of continuous improvement.
- Financial – this sort of complaint is of utmost urgency. They include inappropriate and/or illegal behaviour in relation to financial matters. If necessary, NSW Fair Trading will be informed of the complaint.
- Non-Financial – these complaints include allegations of inappropriate and/or illegal behaviour in relation to a non-financial matter and they are treated seriously by the agency.
If you do have any feedback or a complaint that you would like us to know about, please let us know in writing and the Agency Principal will address your complaint within 5 days of you lodging a complaint. We will address each item in your complaint and try to find a satisfactory resolution. The email address for our Principal Licensee is darrel@higginsco.com.au
Until we find a resolution for your complaint, or we have exhausted all possible efforts to resolve the matter, your complaint will remain ‘open’ in our Complaints Register.
Contact Us
For any privacy-related enquiries, requests, or complaints, please contact:
Higgins + Co Property Solutions
Shop 22, 2316-2320 Silverdale Road, Silverdale NSW 2752
02 4773 2024
darrel@higginsco.com.au